Q1: How can I buy products from Mind Your Fashion?
To buy, simply browse our collection, select your item, choose your size, color, and other options, and click “Add to Cart.” You can adjust the quantity as needed and proceed to checkout.
Q2: What if the available sizes or styles don’t fit me properly?
If you’re unsure about size or style, contact us at sales@mindyourfashion.com. We offer custom options for certain products, and our team is happy to assist you in finding the perfect fit.
Q3: How long does it take to receive my order?
Once your order is confirmed, we process it within 2-3 business days. After shipping, you’ll receive a tracking number. Delivery usually takes 14-16 business days, depending on your location.
Q4: Is free shipping available for all countries?
We offer free shipping to most countries, but certain regions may have exclusions. Please check our shipping policy for a detailed list of countries we can deliver to.
Q5: Can I track my order?
Yes! After your order is shipped, you’ll receive a tracking number to follow its progress. You can also track your order on our website by entering your Order Number and Email.
Q6: Do you offer international shipping?
Yes, we ship worldwide! No matter where you are, we ensure that our products meet high-quality standards and are delivered to your doorstep.
Q7: What should I do if I receive a damaged or faulty item?
We take pride in offering top-quality products. If you receive a damaged or faulty item, please contact us at sales@mindyourfashion.com with your order details and a photo of the issue. We’ll resolve it quickly.
Q8: Why might my payment be declined?
Payment declines can happen due to incorrect billing information, expired credit cards, insufficient funds, or issues with your payment method. Please double-check your details and try again.
Q9: How can I find my correct size?
You can refer to our Size Guide, which includes measurements for all our products. If you’re still unsure, feel free to contact us, and we’ll help you find the perfect fit for jackets, shoes, bags, and more.
Q10: Can I customize any product on your website?
We offer custom options for certain items like jackets and bags. For specific inquiries, feel free to reach out to us and we’ll assist you in creating your perfect custom piece.
Q11: Are there any extra charges for custom products or inquiries?
There are no charges for custom product quotes or inquiries. You’ll only be charged when you place an order for a custom item.
Q12: How do I know my custom product will match my expectations?
Before creating a custom product, we’ll send you a preview image for approval. Providing accurate details helps ensure that you’ll receive exactly what you want.
Q13: Can I return a custom product?
Custom items are made to order, and while we aim for perfection, if adjustments are needed, we offer one free adjustment. Return shipping for custom orders is at the customer’s expense.
Q14: How soon will I receive my tracking number?
You will receive your tracking number within 7-9 business days after your order has been processed.
Q15: How should I care for my leather and jewelry products?
Leather products should be cleaned with a leather conditioner and stored away from water and direct sunlight. Jewelry should be kept dry and cleaned with a soft cloth. We provide care guides for all our products.
Q16: Are the colors on your website true to the actual products?
We aim to display the most accurate colors on our site, but slight variations can occur due to screen settings and lighting. Rest assured, we strive for the best match and prioritize customer satisfaction.
Q17: Can I find fashion accessories like jewelry and bags on your site?
Yes! We offer a wide range of fashion accessories including bags, jewelry, slippers, and more, to complement your wardrobe. Explore our collection for the latest trends.
Q18: Do you offer gift cards?
Yes, we offer gift cards! Visit our website to purchase a gift card for yourself or a loved one, perfect for any occasion.
Q19: Can I exchange an item I bought?
If you’re not happy with your purchase, you can exchange it for a different size or color, depending on availability. Please refer to our returns policy for detailed instructions.