We hope you love your purchase from Mind Your Fashion. Our return and refund policy is simple in case that you are disappointed. Kindly review our policy mentioned below.
1. Return Eligibility
You can return an item if:
- It is unused, unworn, and in its original condition with all tags attached.
- Within 30 days after receiving your order, you can request a return.
- The product has no damage or signs of wear caused by you.
Note: Custom-made and personalized items can only be returned if they arrive damaged or defective.
2. How to Initiate a Return
- Send an email to [email protected] explaining the return and include your order number.
- You will receive return instructions and the delivery address from our customer care team.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- To make sure your item gets back to you safely, use a shipping service that allows you to track it.
4. Refund Process
- Once we receive and inspect your returned item, we will notify you if your refund is approved.
- Within 7-10 business days, your refund will be processed and credited to the original payment method.
5. Exchanges
- We do not offer direct exchanges. For a different size, color, or product, return the original item for a refund and place a new order.
6. Damaged or Defective Items
- Send an email to [email protected] no later than 7 days after delivery if any item is wrong, damaged, or defective.
- We will arrange a replacement or full refund, including shipping costs.
7. Non-Returnable Items
- Custom orders
- Personalized items
- Items marked as “Final Sale”
8. Contact Us
- For questions about returns or refunds, email us at [email protected]. We’re happy to help!